Shipping policy

Business Information

Exclusive Motors USA is operated by Exclusive Motors Limited, a New Zealand registered company.

We supply automotive parts to customers across the United States through our global fulfilment network via https://www.exclusivemotorsusa.com.

Business Name: Exclusive Motors Limited
NZBN: 9429051525149

Head Office Address:


76 Ranzau Road, Hope, Nelson Tasman 7020, New Zealand

 

Email: info@exclusivemotorsusa.com

We operate as an online-only retailer and do not have a physical storefront in the United States.

Shipping Coverage

We ship to all states within the United States.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday to Friday (excluding public holidays).

Order Cut-Off Time

Orders placed before 5:00 PM (local time, Monday to Friday) are processed on the same business day.

Orders placed after this time, or on weekends and public holidays, will be processed on the next business day.

Shipping Method

Orders are shipped using standard tracked shipping services where available.

Estimated Delivery Time (USA)

Standard delivery: 5–15 business days after dispatch.

Delivery timeframes are estimates and may vary depending on:

  • Customer location
  • Product availability
  • Carrier performance
  • Seasonal demand

Shipping Origin

Orders are fulfilled through our global supplier and warehouse network to ensure product availability and efficient delivery.

Shipping Costs

Free standard shipping is offered on most products.

Any applicable shipping costs will be clearly displayed at checkout before purchase.

Taxes

Prices displayed on our website do not include applicable sales tax unless otherwise stated.

Sales tax is calculated at checkout based on your shipping address and local state regulations. The final tax amount will be clearly shown before you complete your purchase.

Sales tax rates may vary depending on:

  • State
  • County
  • City

We collect sales tax where required by law.

Tracking

Tracking is provided on all orders.

Tracking updates may vary depending on the shipping carrier used.

Delays

Delivery timeframes are estimates and may be affected by factors outside our control, including:

  • Carrier delays
  • Weather or transport disruptions
  • High demand periods
  • Public holidays

If your order is significantly delayed, please contact us for assistance.

Customs and Duties

For most United States orders, additional import duties or taxes are not expected.

However, in rare cases where products are shipped from international warehouses, additional charges may apply depending on customs regulations.

Any such charges are the responsibility of the customer.

Address Accuracy

Customers must ensure that all shipping details are correct at checkout.

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Contact

For shipping enquiries, please contact:

Exclusive Motors USA
Email: info@exclusivemotorsusa.com

Website: https://www.exclusivemotorsusa.com