Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The item should be returned in its original packaging where possible
- The return request must be submitted within 30 days of delivery
How to Start a Return
To request a return, please contact us with your order details:
Email: info@exclusivemotorsusa.com
Please include:
- Your order number
- The reason for the return
- Photos (if the item is damaged or incorrect)
Once your request is reviewed, we will provide return instructions within 1–2 business days.
Free Return Shipping
We offer free return shipping on eligible returns.
Return instructions and shipping details will be provided once your return request has been approved.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
We will arrange a replacement, refund, or suitable resolution at no additional cost.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Refunds are typically processed within 5 business days after approval.
Processing times may vary depending on your payment provider.
Restocking Fees
We do not charge any restocking fees for returns.
Exchanges
If you require an exchange, please contact us first so we can confirm availability and provide instructions.
Non-Returnable Items
We may not accept returns for:
- Used or installed items
- Items damaged after delivery due to misuse
- Items not returned in original condition
Business Information
Exclusive Motors USA is operated by Exclusive Motors Limited, a New Zealand registered company.
Address:
76 Ranzau Road, Hope, Nelson Tasman 7020, New Zealand