FAQS
Shipping
Do you ship across the United States?
Yes — we ship to all U.S. states using standard shipping services.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 5–15 business days depending on carrier performance and location.
Where are your products shipped from?
Orders are processed through our global fulfilment network, including New Zealand and international distribution centres. Products are shipped directly to customers using reliable carrier services.
Do you offer tracking?
Tracking is provided where available. Once your order has been dispatched, tracking details will be sent via email.
Are there any additional fees or duties?
Most orders shipped within the United States will not incur additional charges.
However, in some cases where items are shipped from international warehouses, additional duties or taxes may apply. Any such charges are the responsibility of the customer.
Orders
Can I change or cancel my order?
Orders can only be changed or cancelled shortly after purchase. Please contact our support team as soon as possible if you need assistance.
What happens if my order is delayed?
Delivery timeframes are estimates. Delays may occur due to carrier issues, public holidays, or high demand periods.
What if I entered the wrong shipping address?
Please contact us immediately. We will attempt to update your order if it has not yet been processed.
Products
Are your parts OEM or aftermarket?
We supply a wide range of OEM replacement and high-quality aftermarket automotive parts.
How do I know if a part will fit my vehicle?
Please check the product description for compatibility details. If you are unsure, contact us with your vehicle information or VIN and we will assist.
Can you help me find the right part?
Yes — send us your vehicle details (make, model, year, engine, or VIN) and our team will help confirm compatibility before you order.
Returns & Support
Do you offer returns or refunds?
Yes — we offer returns, replacements, or refunds where applicable. Please refer to our Refund Policy page for full details.
What if I receive the wrong or faulty item?
If you receive an incorrect or faulty item, please contact us and we will work with you to resolve the issue as quickly as possible.
How quickly do you respond to enquiries?
We aim to respond to all customer enquiries within 1 business day.
Business Information
Business Name:
Exclusive Motors Limited
Registered Country:
New Zealand
NZBN:
9429051525149
Business Address:
76 Ranzau Road, Hope
Nelson 7020
New Zealand
Who operates Exclusive Motors USA?
Exclusive Motors USA is operated by Exclusive Motors Limited, a New Zealand registered company supplying automotive parts to customers across the United States.
Do you have a physical store?
We operate as an online-only business and do not maintain a physical retail storefront.
Contact Information
Email:
info@exclusivemotorsusa.com
Support Hours:
Monday – Friday: 9:00am – 5:00pm (USA Eastern Time)
Saturday – Sunday: Closed